Your local Tire Pros store can answer most of your questions. If not, give us a call at 855-781-5283! We’re available Monday through Saturday 8 am - 8 pm EST, closed Sunday.

Returns and Refunds

Eligible items may be returned and refunded to your original form of payment. If you paid by credit card, we’ll credit your account within 14 business days after submitting your return.

How do I cancel or edit my order?

When you placed your order, we began fulfilling it immediately. Contact Tire Pros customer service at 855-781-5283 to cancel your order. If you purchased the wrong product, you may return to our website to place a new order.

What’s your return policy?

Orders can be returned up to 45 days after the delivery date. Only un-mounted, unused tires may be returned.

What should I do if I think my tire is defective?

Don’t worry because your purchase is covered by the best warranty in the industry. Contact the Tire Pros dealer who performed your installation to discuss your options. If you’ve purchased a Tire Pros Tire Protection Plan, be sure to refer to it for extra services covered.

How do I make a warranty claim?

The maximum warranty return time frame differs by tire manufacturer. Contact the Tire Pros dealer who performed your installation for more information. If you’ve purchased the Tire Protection Plan, refer to information here on how to handle submitting a claim within the Tire Protection Plan.

Why didn’t I receive a tracking number for my order

Your order is being shipped to your selected Tire Pros location, you don’t have to worry about tracking your order. You can be confident your products will be ready for installation on the day of your appointment. If you have questions about the status of your order reach out to Tire Pros customer service at 855-781-5283.

I forgot to apply my coupon after installation.

No problem! Give our trusted customer support representatives a call within 7 business days to get the coupon amount refunded back to you. You can reach them at 855-781-5283.

I believe I was overcharged for installation services.

Each Tire Pros location sets their own prices for installation and services. If you feel you’ve been unfairly charged, call our customer support team to discuss the situation. All Tire Pros locations are required to honor the basic installation service advertised. You can reach our Customer Service team at 855-781-5283.

How will I know when my return has been processed?

You will receive a status update email to notify you when your refund has been submitted. If you paid by credit card, we’ll credit your account within 14 business days from when the return was submitted. If you have questions about your refund reach out to Tire Pros customer service at 855-781-5283.